Welcome To Tasmanian By Nature

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How To Order

Customer Service

  • How we roll

    We are proud Tasmanian's who procure our favourite Tasmanian products to deliver to your door for Christmas.

    1. Start by choosing a hamper box or create your own
    2. Add additional items to your box (optional)
    3. Choose the delivery option that best suits you
    4. Make payment via PayPal

    We endeavour to operate with as little impact to the environment as possible. For health reasons, we cannot accept boxes for recycling, however we ask that you recycle the box within your own household.

  • Privacy & Security

    We do not store your banking or credit card details on our website. This is managed externally to our site with your bank or Paypal. We have a current SSL Certificate. Please see our Secure Shopping tab for a more indepth read about how we handle your information.

  • Returns & Replacements

    All our fresh produce is graded when your box is packed. On the odd occasion that something may slip through, please contact us on your delivery day by phone 0448 989 440 (during business hours) or email (sales@tasmanianbynature.com.au). We do recommend that your order be stored appropriately as soon as received as we cannot guarantee the quality of the items if they are not stored in the correct manner. Unfortunately we cannot accept returns of fresh produce.

    We understand that you are not always going to be home to accept your delivery. At the time you place your order, please leave instructions of where we can leave it where it is safe and out of the weather. Particularly in the warmer weather, it is suggested that you leave a cooler bag with a cold pack out for the box to be put into if you won't be home. We cannot accept responsibility for theft or damage to your produce box when left in the designated area.

    If an item has arrived damaged, please contact us by email (sales@tasmanianbynature.com.au) or phone 0448 989 440 (during business hours).

  • Ordering

    Ordering is through our website www.tasmanianbynature.com.au. If you are having trouble with this or have an additional enquiry, please call 0448 989 440 during business hour or send us an email to sales@tasmanianbynature.com.au. We are happy to help you place an order over the phone.

  • Payment

    Payment must be in our bank account at least 1 day prior to your chosen delivery date/

    If your payment has not been received by this time, it will added to the following week's deliveries.

  • Suspending and Activating Subscriptions

    Our website is set up to be able to manage a regular “subscription” to a product.

    We are not utilising this functionality at this time

    Please choose "One Off Order":

    Your order can be viewed by logging into your account, going to 'My Dashboard' and looking in 'My Orders'.

  • Updating Account Information

    All account details can be found by logging in and going to 'My Account'. Our existing customers are requested to update all details when they first log in. We request that your keep your account information current to ensure we deliver to the correct location.

(c) 2016 Tasmanian by Nature Pty Ltd All Rights Reserved.